Report & monitor SLA’s
Since customers do not want to wait long for a response to their claim, resolving claims within time is essential. Ground lion offers you a set of reports and dashboards in order to monitor the performance and lead time of your claims handling processes. Ground lion makes it possible to define multiple SLA’s based on type of claim or business hours. This way of working allows you to handle claims based on priority, automate escalation notifications to the relevant stakeholders and track improvements over time.