Case Closed – Creating a digital government
We would like to invite you to an eventful day for a real talk about the transformative power of technology!
Whether you want to revolutionize citizen engagement or work smarter with automation, join us and your fellow government colleagues and get new ideas to transform your future.
When? The 24th of October 2019 – 09:00 until 16:00 CEST
Location? Brussels, International Auditorium Brussels
Who is this for? Free for Government, Business and IT personnel
What can you expect? Talk with peers and get inspired by our 7 sessions, packed with vision, experience and real-life government examples. And don’t hesitate to talk to our experts during the breaks. You can find the full program here below:
10:20-11:05 INSIGHTS & ADDED VALUE FROM CASE MANAGEMENT DATA
During this session we will explain how we gain insights from case data. We will highlight some key insights from our case studies in the public sector. From making case data visual to easily spot patterns and evolutions, to leveraging advanced machine learning algorithms for automating this process.
Case handling is an environment that contains a high variety of data. This makes it not only a challenge to monitor performance but also makes it very hard to extract specific insights needed for information obligations or decision making.
Redesign of data environment and tools allows better access to data, analyses and dashboarding. In this way data can drive visualisation, interactivity and even predictivity.
The democratisation of analysis and insight generation gives process owners the possibility to work in a self-sufficient manner with BI and provide end users access to accurate and easy to consume information.
Richert De Vleeschhouwer, Business Development Manager Data Analytics & Insights – LoQutus
10:20-11:05 CREATING AN INTEGRATED COLLABORATIVE WORKSPACE
In this session we will explain our approach and with the help of a customer case from the Dutch public sector we will illustrate our (Digital) Integrated Collaborative Workspace.
Our story starts from the organisation’s goals: complexity reduction in the ICT-landscape, safety, digital and mobile collaboration and working with the focus on cases (instead of the focus on documents).
In this project the coherence between the ICT-components will take central stage: Customer Portal, Case Management, CRM, intranet, Document Management, Management Information/Business Intelligence and the correct/steady interfaces for the existing core applications.
In this business operations and ICT transition it’s crucial to motivate the users, the administrators and the management and to have the suppliers participate as well as Partners in Business with one common goal!
Koen Laurijsen, Business Consultant Public Sector – AXI
11:10-11:55 CASE DESIGN AND ANALYSIS
In this session we will present a methodology for analyzing government processes from a business perspective. Using a combination of different proven best practices, together with the client we iteratively build the models that are the basis for documentation and automation of the process. We explain the different steps to take and the different deliverables that are used to gain a full understanding and work out a complete analysis that delivers an executable ready Case Management model.
Koen De Maesschalck, Case Management Expert – Ground lion
11:10-11:55 CITIZEN & EMPLOYEE EXPERIENCE
We present our vision on how tech-savy citizens can work together with government officials and other partners on all types of requests, questions and other more complex cases. The future brings one platform where classic backoffice – frontoffice vanishes and usability is evenly important for every collaborating partner. We will show examples of digital portals where different parties work together to solve cases and gain insight in the status of their requests. We will demonstrate useful features for guiding users trough information rich processes based on active government solutions.
Tom Cools, Product & Presales Manager – AXI
13:05-13:50 CASE INTEGRATION ARCHITECTURE
During this session we will show you how Ground lion’s architecture enables a flexible integration with your existing application landscape, complemented by some examples of already realized integrations.
Mathieu De Zutter, Solution Architect – Ground lion
13:05-13:50 CUSTOMER CASE – DIGITAL PORTALS
In this session we offer you a journey through a Ground lion customer case from a business point of view. Leaving out the technical details, we will focus on the business case, system features and actual benefits that Ground lion offers to its customers.
Sofie Desmet, Project Manager – Ground lion
14:00-14:45 KEYNOTE: THE FUTURE OF THE GROUND LION PLATFORM
We’ll take a look beyond the hype to see what the status of case management now exactly is in the (government)market. Further more we’ll take a closer look into the latest technology trends and their impact on Ground lion. Afterwards we’ll give you some insight in our strategic roadmap, how Ground lion will grow in the years to come and how all this will help you to further digitalize your government processes.
Joachim Vanden Brande, Founder & Director – Ground lion
This event is free of charge, but make sure to register if you would like to attend and please inform us in time if you’re prevented from joining. Thank you!
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