Research iMinds and Ground lion on Adaptive Case Management
In cooperation with iMinds, we performed research on what current problems and deficiencies in handling and managing cases are. Therefore a survey was sent to approximately 100 people.
As you can see in the infographic, only 1 out of 3 of the respondents pretends to know what ‘Adaptive Case Management’ is. However, the results of the survey indicate there is a clear need for a supportive tool to optimize case management. The three possible user profiles (Knowledge worker, IT-profile, Management) each have distinctive, yet complementary requirements and needs: they all want an improved overview on the state of cases and a centralization of information to make work clear and more efficient.
As a result, current clear needs arise: planning, overview, collaboration and reporting.
This research indicates a starting adoption of (Adaptive) Case Management, yet it’s clearly still an innovative concept and an approach to look at knowledge-intensive processes. Does this call for a mind shift?
The different profiles’ needs converge in clear characteristics and make us believe Adaptive Case Management offers a solution for IT, as well as for operational users and management.
Ground lion offers an adaptive case management approach, modeling framework and auto-generated application: think ACM, design ACM, work ACM.
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