Digital transformation has narrowed the distance between customer and organization. Customers demand explanations, issue resolution, insights in the solution process and status updates …. And they want it fast and easy. Continuously develop and improve supporting services for new and established products or services.
Ground lion makes sure the right work is done. And done in time.
Customer portal and Notification Management
Inform your customer automatically at the right moment in their customer journey. Create a customer view on the status of cases or send notification messages via e-mail.
Any Device, Any Place
Ground lion is an online platform with real-time data. With the right connection, cases are handled from tablets in the field, in-house, at home, … to speed up performance.