Walk the talk – manage all the information you need in one place
Having the right information available at any given moment is crucial to make the right business decisions. However, the rise of digital communication technologies is causing this information flow to become ever bigger, faster, more diverse, not to mention scattered. The big question many knowledge workers struggle with nowadays is: ‘How do we streamline this flow to get all the information we need in one place?’ In my humble opinion Adaptive Case Management (ACM) is the answer. Let me walk you through your current concerns. Correct me if I’m wrong.
You’re probably still using entry-level case management tools to handle Product Lifecycle Management, HR& recruitment flows, , service request handling – to name a few. By structuring and flagging different tasks, you try to bring some order to the process. The problem with this is the lack of transparency, because the information is only available to the one person that is collecting it. But no man is an island. Ideally, all information should be available to everyone that needs to get involved with any particular case at any given time.
So you’ve looked at more sophisticated systems like Enterprise Content Management (ECM) or Customer Relationship Management (CRM). I know from first-hand experience that a lot of knowledge workers struggle with the lack of information centralisation in this set-up. Most of your company’s content tends to be scattered over different locations and systems. Privacy and user rights and all that jazz. And you’ll probably want to keep it that way. A pity ECM and CRM require you to run all content and information via their one system.
So you look to other management tools, only to find these don’t focus on the information itself, but rather on the automation of the surrounding processes – assuming all processes are predictable. Regrettably, your knowledge-based processes tend to be unpredictable, very often even. Every case can be peculiarly unique, so it can never be automated completely. These processes will always require the human intervention of knowledge workers, depending on the relevant information at hand.
So you actually need a solution that is able to retrieve and collect case-related information – both structured and unstructured – from all kinds of sources into one virtual folder for every individual case. The truth is out there and it is called Adaptive Case Management (ACM).
Adaptive Case Management enables you to improve your business insights and handle complex cases and projects in a highly efficient and effective way. It helps your company to manage business processes better and thus service your customers better. Flexibility and scalability will allow you to adapt more quickly to rapid market changes. No more messing about, do what you or someone else in the company needs to do, when you need to do it and keep track of the entire process. A solution architect can help you trace out the steps that need to be followed and pour it into a flexible solution that can grow along with your needs.
We’ve built Ground lion as an open and flexible platform for Adaptive Case Management. It supports document-intensive business processes and enables large-scale collaboration for both small and large companies. By modelling all case-related information to the new international CMMN technology standard (for Case Management Model and Notation) and representing all data through a user-friendly dashboard, you are able to start, follow up and monitor cases – no matter how complex the business processes surrounding them.
So why not stop messing about and give ACM a try? Call my sales pitch and see if we walk the talk.
Joachim Vanden Brande
CEO of Ground lion